Your rights when an online order goes wrong: returns, refunds and chargebacks
A quick guide to cancelling, returning and disputing an online purchase in the UK and US. General information, not legal advice.
4 articles
Money-Saving
How promo codes, sales, subscriptions and refunds really work, so the discount you chase is a real one.
Subscribe and save: the maths of when it pays off
A 20 percent subscription discount only helps if you would have bought the product anyway. How to work out the real saving and avoid the traps.
Is the sale price real? Four checks before you buy
A crossed-out price proves nothing. Compare sellers, track the price over time and read the small print on "was" prices.
How promo codes actually work, and why so many of them fail
A code that "doesn't work" usually isn't broken. It is expired, limited to certain products or one use per customer. Here is how to tell what is going on.